ATTENTION! Please read these terms carefully before using this website. If you use this website, you are deemed to accept and agree to these terms. If you DO NOT ACCEPT these terms, please do not use this website.

This document contains the General Terms and Conditions according to which DULO-ALFA-PRIMA OOD provides Services to its users through the Internet store.

These terms are binding on all users. By loading the hyper-links located on the server or by paying the use of paid services offered by it, the User agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

Identification of the User for the purpose of reproducing his statement of acceptance of the General Terms and Conditions is carried out through the IP address of the user stored in the log files of the server, as well as any other information.

Terms of use of the site

DULO-ALFA-PRIMA OOD (hereinafter referred to as "Provider"), as the creator and owner of this website, grants you the right to load and view all materials that are published on this website (hereinafter referred to as " Site") for your personal, non-commercial use only, provided you respect and comply with all copyright and related notices. The materials on this Site may not be modified in any way, nor may they be copied, publicly distributed or given away for any public or commercial purpose. The use of materials published on this website in other websites is prohibited. The materials on this Site are protected by copyright law and any unauthorized use may be a violation of copyright, trademark or other laws.

Rights and responsibilities of the parties

The materials and services on this Site are limited only to the specified conditions for them without providing any guarantees, incl. commercial and targeted. The obligations of with respect to the products and services offered on this site are governed by the relevant agreements with the importers and/or distributors of the foregoing products, and nothing on this Site can alter them. Also, makes no warranty as to the accuracy or integrity of the materials, software, or services posted on this Site. reserves the right at any time and without notice to make changes to published materials, services, and prices. Some of the posted materials may be out of date, and does not undertake to update them. Some of the information published on this Site may refer to products, services, or programs that are not currently offered or available. For more information about the available products, contact us at the indicated contact coordinates.

Limitation of liability, its suppliers, or third parties shall not be liable under any circumstances for any damages of any kind, including but not limited to damages for lost profits, loss of information or otherwise. arising out of the use, inability to use, or the results of the use of this Site, regardless of whether or not has been warned of the possibility of such damages. In the event that as a result of your use of this Site, or materials from it, damages occur that require repair, servicing, or repair of equipment or information, YOU assume all responsibility and all costs related to the removal of the damages .

Use of Software

Available Software that is accessible through posted links from this Site is copyrighted and owned by the respective manufacturers and/or their suppliers and partners. Please read the terms of use set by its owners before using the software.

Information from users does not want to receive confidential or proprietary information from you through this Site. All materials, information and other communications broadcast or sent from this Site will be considered non-confidential and non-proprietary. Handling of personal information that you may optionally submit to in order to obtain products or services offered by this site is protected by the Personal Data Protection Act. You may not post or transmit from or to this website any illegal, offensive, defamatory, obscene, pornographic or other information that is in violation of applicable laws. uses personal information to better understand your needs and interests and to provide you with better quality services. In some cases, we use the information you submit to help you place an order or complete a transaction, to maintain is to contact you, to inform you about our products, services and offers, to personalize promotional offers. We do not sell, rent, lease or in any other way the personal information you submit to third parties.

Product reviews

The pages of this website provide users with the opportunity to post opinions about the offered goods. does not in any way and under any circumstances assume responsibility for the accuracy of the published information and the correctness and responsibility of the users who posted the opinions. Responsibility for the accuracy of the published information is borne entirely by the users who published the information. reserves the right to delete comments that are off-topic or not in Bulgarian. For problems and complaints, use the CONTACT US form at the top of the site.

Links to other Web sites owned by third parties

Available links from this Site to Web sites owned by third parties are provided solely for your convenience. If you use these links, you will exit this site. does not control these third party sites and assumes no responsibility for any of them or their content. Thus, in no way endorses or recommends these third-party sites or the information posted on them. By visiting any of these sites, you do so entirely at your own risk.

Links to this Site

You may link to this Site from other sites, but only by accepting the terms. For more information on this matter, please contact us at the indicated coordinates.

Change in prices of goods has the right to change prices at its sole discretion at any time without prior notice to users. The user is obliged to pay the price that was current at the time of concluding the contract. In the event of technical errors in the publication of the site, has the right to refuse the performance of the contract and does not owe compensation in any way to the user, except to refund the sums paid by the user, if any. The announcement of reduced prices is by placing the new price next to the old one which is crossed out. If no term of the reduced price is specified, this price is valid until the quantities are exhausted, but not more than 1 month or 6 months when it is under the conditions of Art. 66 para. 2 of the PPE.


All product names, marks and symbols used on this site are trademarks or copyrights of their respective owners.

  General notes operates this Site from its offices in Varna and Dulovo, Bulgaria. makes no representation that the materials or services on this Site are appropriate or available outside of Bulgaria and, accordingly, access to them from territories where their content is illegal is prohibited. may change these Terms at any time by updating the posting date after the change. Periodically, we encourage you to visit this page to review the then-current Terms because they are binding on you.

Rights and obligations under the Consumer Protection Act

Pursuant to the EPA, we at are required to and freely provide you with the following information:

Our name and address - DULO-ALFA-PRIMA OOD, Dulovo, EIC: 205083361

The main characteristics of the goods are detailed in the presentation page of each product

The price of the goods does not include VAT. The price is the final one paid by the user of the site.

The value of the transport costs for delivery, which are NOT INCLUDED in the price of the goods, can be seen in the section Terms and Delivery.

We do not impose any additional value on the use of the presented means of communication with us.

Delivery methods are described in detail in Payment and Delivery.

The payment of the goods is in accordance with Art. 93 paragraph 1 of the Law on Obligations and Contracts (LLC), for which the relevant document is received.

Refusal of the goods

You, as a consumer, have the right to refuse the ordered goods within 7 working days of receiving the goods, in case they have not been used except for a sample (functionality of the goods, size matching), the integrity of their packaging has not been damaged and preserved commercial form (all labels, stickers, etc. must be on the goods) in which it was received and the conditions under Art. 55 of the PPE.

If a defective product is found, within 24 hours. from its receipt and if the commercial appearance of the goods and packaging is intact, we undertake to replace it with a new one according to the warranty conditions of the relevant manufacturer or to refund the value of the goods paid by you, according to Article 55 of the PPE, starting from the date, to which you as users have exercised your right of refusal. After this period or in case of violation of the commercial type or packaging of the goods, the repair of the goods is undertaken by the repair shops specified in the warranty card. Transport and other costs of receiving and returning the goods are borne by In case of non-compliance of the goods with the characteristics indicated on the page, the supplier refunds the entire amount paid by the user, including the transport costs paid by the user for acquiring the goods in accordance with Art. 59 paragraph 3 of the PPE and within 7 working days of receipt of the goods and the undamaged commercial appearance of the goods and packaging.

Upon receipt of the shipment, you must check the contents of the package for compliance of the goods with the request.

In case of violations in the appearance of the goods that occurred during transport, you should contact the courier for a damaged shipment report. Orders not requested and not received by our office within 14 days are automatically cancelled.

Terms for links to this website.

A site linking to must meet the following conditions:

may point to, but not copy, content;

must not create browser frames or borders around content;

must not imply that endorses or recommends it or its products;

must not misrepresent products or services

must not contain information that may be deemed inappropriate, offensive or controversial, but only information suitable for all age groups

For additional questions, you can contact us at the mail and telephone numbers indicated on the page.

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